FAQ: Frequently asked questions...
- How long has your company been in business?
We have been in business for 21 years.
- Where is the company located?
We have two locations - Sylmar, California and Memphis, Tennessee.
- How do you set up an account?
Contact us and we will provide you with the information needed.
- Where can I get a catalog and price sheet?
You can request a catalog on-line or call us directly at 818-362-5554 (California)
or 901-794-2988 (Memphis) to get both a catalog and price sheet.
- Do you share customer information?
No - We do not provide your confidential information with outsiders.
- Is there a minimum order amount?
- Minimum order is $75.00, we do charge freight if an order is less than $300.00.
- Are there any handling charges?
No - We do not charge handling.
- Is there a suggested retail price that can be provided?
Yes - For our full service customers We price all items with a barcoded price label that includes the following:
Item number, name of the retailer, and retail price.
- Do you sell single items or only inner packs/cases?
We sell all items in single quantities for our full service customers, Our direct customers are required to buy packs.
- What is your delivery time?
We ship the order within 24 hours after it's received. Delivery time runs from one to three days.
- Can a customer return products? customers can return items for a credit on account, only as long as they are actively buying products from us. All returns are for credit on account - NO CASH REFUNDS WILL BE GIVEN. see terms and conditions for details .